Instructor
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System
Curriculum for this course
Group Rooms
1 min
Transient Rooms
4 min
Corporate Segment
1 min
Association Segment
1 min
Other Segment
2 min
Business Segment
3 min
Pleasure Segment
1 min
Description
The very reason hotels exist is to provide service to people. Fulfilling a
need, whether it is a room for the night, a meal, or an activity, a hotel
is there to serve people. It is important to understand the nature of the
hotel customer. The guest at any hotel can be from any walk of life. We
now know how to classify hotels. Hotels themselves have, over time,
developed their own unique way of classifying and categorizing their
guests. By understanding who these guests are and what their c
The very reason hotels exist is to provide service to people. Fulfilling a
need, whether it is a room for the night, a meal, or an activity, a hotel
is there to serve people. It is important to understand the nature of the
hotel customer. The guest at any hotel can be from any walk of life. We
now know how to classify hotels. Hotels themselves have, over time,
developed their own unique way of classifying and categorizing their
guests. By understanding who these guests are and what their characteristics
are, a hotel can better serve them.
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What you will learn
Room sales differentiation between group and transient
How guests can make a hotel reservation via different avenues
How group and transient business is categorized by market segment
Product standards
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