Instructor
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System
Curriculum for this course
Introduction
3 min
Setting the table (part 1)
4 min
Setting the table (part 2)
4 min
Your first 20 steps
3 min
How to welcome the guest (part 1)
2 min
How to welcome the guest (part 2)
3 min
The first 20 seconds
3 min
Your first 20 words (part 1)
3 min
Your first 20 words (part 2)
3 min
12 tips
4 min
Guest Arrival Quiz
0 seconds
AR test
4 min
Description
You only get one chance to make an excellent first impression. So, you better make it a good one. One of the most critical moments is when the guest arrives at the restaurant. Why the arrival is such a critical moment is that the first impression will impact the entire experience, interaction, and service delivery between you and the guest.What you will learn
Good impression
Welcoming
Setting table
The first 20...
Sales & demand
Quality Assurance
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