Instructor
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System
Curriculum for this course
Description
Did you know the word hospitality is derived from the Latin word "hospes", which means host, guest or stranger? What about the fact that hospitality refers to an interaction or a relationship between a host and a guest?
What you will learn in the Guest experience fundamentals course
- How the guest experience can set your venue apart from the rest
- How your role will impact the guest experience
- The difference between service and hospitality
- Ho
Did you know the word hospitality is derived from the Latin word "hospes", which means host, guest or stranger? What about the fact that hospitality refers to an interaction or a relationship between a host and a guest?
What you will learn in the Guest experience fundamentals course
- How the guest experience can set your venue apart from the rest
- How your role will impact the guest experience
- The difference between service and hospitality
- How service and hospitality affect the guest experience
- The meaning of being hospitable
- The importance of first and last impressions
- How to make a positive first impression
- Know the importance of understanding, recognizing and anticipating guest needs
- How to make your guests feel special
- How to turn a negative experience into a positive one
Who the Guest experience fundamentals course is for
This
online course is perfect for frontline staff working in any variety of
hospitality venues or anyone interested in working in the hospitality
industry. What you will learn
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