Instructor
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System
Curriculum for this course
Introduction
1 min
Guest arrival
4 min
Following details to be completed
1 min
Passport and visa
4 min
Description
When guests arrive at your venue, it’s the role of the front desk staff to check them in, arrange their room and provide their room key. All of these tasks contribute to the overall guest experience?
What you'll learn in the Front desk check-in and check-out course
- How check-in and check-out can affect the guest experience
- What to prepare for a guest’s arrival
- The different types of VIP guests
- The importance of first impressions<
When guests arrive at your venue, it’s the role of the front desk staff to check them in, arrange their room and provide their room key. All of these tasks contribute to the overall guest experience?
What you'll learn in the Front desk check-in and check-out course
- How check-in and check-out can affect the guest experience
- What to prepare for a guest’s arrival
- The different types of VIP guests
- The importance of first impressions
- What guest information needs to be confirmed at check-in
- How to issue a room key card
- How to allocate a room
- How to handle common issues that arise during check-in
- Best practice tips for checking out a guest
Who the Front desk check-in and check-out course is for
This online course is perfect for front desk staff looking at strengthening their check-in and check-out practices.
What you will learn
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