Instructor
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System
Curriculum for this course
On Guest arrival
4 min
On Guest Departure
4 min
Luggage Storage Room
4 min
Daily Luggage Movement Register
3 min
Security & Safety
2 min
Description
After a guest arrives at the hotel, the front desk agent should complete the guest registration process. This is to make sure that the guest registration is completed as per the hotel standard and also to collect important guest information. The guest is also asked to sign on the printed registration card as a statutory requirement and verify that the details provided on the registration card are accurate.
What you will learn
Greating
Check-in SOP
Communication
Sales & demand
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