Instructor
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System
Curriculum for this course
Introduction
2 min
Ask good questions (part 1)
2 min
Ask good questions (part 2)
1 min
How to listen and get the order right
4 min
How to provide proactive service
4 min
Assumptive selling (part 1)
3 min
Assumptive selling (part 2)
1 min
Suggestive selling (part 1)
3 min
Suggestive selling (part 2)
4 min
Descriptive selling (part 1)
3 min
Descriptive selling (part 2)
2 min
Description
Taking the order is the perfect situation to upsell. But be cautious and aware not to cross the line where you become pushy. Upselling when taking the order should add value to the dining experience, a gesture, and good service. It should be to improve service delivery and interaction. Without the right intention and mindset, your attempt will be seen as pushy and annoying.What you will learn
Ask good questions
Listening
Sales & demand
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