Instructor
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System
Curriculum for this course
Introduction: What is Service Recovery?
5 min
What is a complaint?
3 min
Why do your guests complain?
4 min
Why does your guest not complain?
4 min
Why are complaints so hard to deal with? (part 1)
2 min
Why are complaints so hard to deal with? (part 2)
3 min