Service Recovery Course 2: Principles to handle complaints and how to take action

4 Lessons
12 min


Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System

Curriculum for this course

Introduction: Principles of handling complaints and how to take action
59 seconds
Principle 1: Fairness
2 min
Principle 2: Accept failures, but learn from each
5 min
Principle 3: The majority of guests do not complaint to exploit the situation
3 min


What you will learn

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