Instructor
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System
Curriculum for this course
Introduction: Principles of handling complaints and how to take action
59 seconds
Principle 1: Fairness
2 min
Principle 2: Accept failures, but learn from each
5 min
Principle 3: The majority of guests do not complaint to exploit the situation
3 min
Description
What you will learn
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