Instructor
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System
Curriculum for this course
Introduction
1 min
Listen to the guest
4 min
Acknowledge and empathize
4 min
Apologize even though...
7 min
Take action - do something!
3 min
How to take action? - What to do?
4 min
Notify!
2 min
Follow up, no matter what!
6 min