Service Recovery Course 4: Compensation and proactive service

7 Lessons
31 min


Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System

Curriculum for this course

Compensation: What, when and how?
2 min
How to compensate?
6 min
Become preplanned
3 min
How to be proactive?
5 min
Words and phrases to avoid (part 1)
4 min
Words and phrases to avoid (part 2)
4 min
Words and phrases advised to use
4 min


What you will learn