Front Office Operations and Management - The hotel guest
Hotels try to create a guest room that invokes a feeling of home in the occupant. The layout of the bathrooms, beds, and other features are carefully planned. Each area of the room mirrors a room in a home (i.e., bedroom, bathroom, office, etc.). Many hotels make a sizable investment in the design of rooms. They do this with the understanding that an appealing room invites a return visit.
After a guest arrives at the hotel, the front desk agent should complete the guest registration process. This is to make sure that the guest registration is completed as per the hotel standard and also to collect important guest information.
Why should you know about wine as a servant? Because you might be expected to serve wine, and as a representative for the restaurant, the guest will naturally think you know the products you are selling, serving, and offering. Most importantly, the more knowledge and skills you possess, the better the experience and guidance you can provide for your guests.
When you need to know what coffee is, how to make the right type of coffee, how to present and serve it, to deliver excellent service, and meet the expectations of your guests.
Knowing the proper etiquette will provide you with great skills. And you will also know how and when to apply it. When it comes to service, there will always be variations, and situations you did not plan for will occur.