Working in the hospitality industry means having to deal with the occasional complaint from a guest. It’s going to happen – but don’t panic! You can’t always please everyone, and often the negative feedback will be about something that’s out of your control.

All managers realize that their main business goal is usually about driving profit - but what does that mean?

The ultimate basic course for Housekeeping employees for new employees. This course starts with the definition, roles, organization, and areas of responsibility.

Revenue management is an absolutely essential skill for maintaining and growing your hotel. After all, let’s face it - when it comes right down to it, your venue is a business, and its success hinges on how well you can bring in revenue.

This list indicates how often each item in the guest room and bathroom should be cleaned. There are items that need to be cleaned on a daily, weekly, monthly, every 6 months etc.

In this course, we aim to help you identify conflict before it turns into a crisis and provide some practical tools to help you stop conflict before it goes too far.