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Front office operations

9 Lessons
|
18 min
|
Beginner

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Red Wine: Grapes and varieties

6 Lessons
|
10 min
|
Beginner

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White wine: Grapes & Varieties

4 Lessons
|
10 min
|
Beginner

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Service Recovery Course 1: What are guest complaints

6 Lessons
|
23 min
|
Beginner

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Service Recovery Course 2: Principles to handle complaints and how to take action

4 Lessons
|
12 min
|
Beginner

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Presenting the menu

6 Lessons
|
21 min
|
Beginner

As soon as the guest has arrived and been seated, the guest should not be left for long by themself. If the guest is not presented with a menu by the host or whoever follows the guest to the table, the guest should be presented with a menu within a short while from being seated (ideally within 5 minutes).